Why candidate experience is everything, especially in finance recruitment.
At Core3 we believe in the white glove service not just for the initial finance recruitment, but throughout the entire process too. Our personalised method which has people, planet and progress at its core, ensures all candidates receive the best possible experience, that not only finishes once they accept the offer, but continues into the onboarding process, and then ultimately influencing what is necessary to engage and retain people.
We are pioneering the ‘conscious recruitment’ mindset as part of the Conscious Finance Network. Finance has been the missing piece in the overall conscious business movement with so much emphasis having been placed on conscious leadership and conscious organisations previously. We believe that by being conscious in our finance recruitment we can identify and place candidates whose values align with the vision and purpose of our individual clients.
Being conscious enables us to better understand and visualise what each and every candidate we deal with needs. With that established, we can create the most personalised experience possible. At Core3 we don’t like transactions; we want relationships, and that’s why we don’t just place candidates, we nurture careers. It is often too easy to look at a CV and make snap judgements on a candidate, whereas when you meet that person, you can see more clearly whether or not they’ll thrive in your client’s company culture.
Our Core3 Method deals with both the Client and the Candidate; each party has its own requirements, needs, and objectives and we are there to figure out where the matches lie between the two.
Many of our candidates tell us that having previously worked with more data-driven finance recruitment approaches, they’ve suffered at the hands of poor communication and a lack of feedback, whereas at Core3, our approach is a breath of fresh air. We avoid the use of online portals and tests, which lack a personal touch and serve only to detract from the candidate experience. Instead, our human-centric service delivers personalised and meaningful interactions that set candidates apart from the crowd:
- We help candidates create a roadmap of where they want to be and help define what is possible.
- We improve CVs to maximise chances of securing interviews.
- We proactively open doors that otherwise might have been closed.
- We prepare candidates; going into detail and making sure they are fully armed for every interview.
- We advise and help brush up on interview techniques.
- We always provide feedback, even if it’s not good news, it will always be constructive.
- Lastly, we believe in keeping in touch, even after a candidate has found a role, because we’re here for the journey, not just to set people on the right track.
We leave no stone unturned to find the next hire for our clients – we take the time to truly understand candidates so that their time isn’t wasted, and neither is our clients’. The desired outcome of our Method is to have a happy candidate as well as a happy client. Our wide-ranging experience enables us to keep our clients informed and ahead of the curve with our market intelligence; and at the same time, we ensure candidates are being fairly renumerated with our regionally-focused salary benchmarking too.
We use technology to amplify our clients’ brand, helping them define who they are, and what they are about. We create dedicated landing pages, employer brand videos, virtual job descriptions, social campaigns, co-branded advertising, and thought leadership events. Our clients can use us as a platform to tell their story to candidates and stand out from the crowd. We become an extension of their brand and an ambassador in the marketplace – reaching and placing the right people in the right place at the right time.
Working with our clients to define what their ideal candidate looks like, benefits the client and the candidate; likewise, taking the time to listen to candidates’ expectations and objectives, benefits both too. We can ensure that no opportunities are lost for either party, and when every touch leaves an impression, it is so important that every stage of the candidates’ experience is the best it can possibly be. Not only do we risk negatively impacting our candidates when we get things wrong, but we can potentially damage an employer’s brand too.
One of the keys to successful relationships is communication, and we can’t get enough of it! We manage and streamline processes so that communication channels are open and flowing, meaning we can have straightforward, honest, and timely conversations whenever they are needed. This is the case for candidates if for example, we are missing the mark in the positions we’re putting in front of them, we want them to know they can tell us so. Equally, we want our clients to have the liberty to push back if we’re not providing candidates who ‘fit’.
‘Go Beyond’ is one of our core values which is all about how we can do more for our customers. Our candidates and our clients receive the white glove service from start to finish, and a huge part of that is thanks to the collaboration of everyone involved. It is a mutually beneficial process whose success depends on each party participating in the conversation. With candidates and clients coming to the table, knowing it is a safe, encouraging and productive space, we can have conversations that spark change, advance careers, and ultimately improve businesses.
Are you a purpose-driven Finance leader? The Conscious Finance Podcast could be for you.
